Have a gripe about the otherwisely wonderful Burger Kitchen (and Vital, they're in on this too). Homalletnein have the same parent company, Sage somethingorother, and are in fact open in the same location.
Saturday, May 30, 2009
Contribution! This is from a friend who doesn't have a job, and therefore I let her post about random ordering - it was still during the daytime. Apply to me for translation if needed!
The order guy at Burger Kitchen has my number, of course, but this time I'm ordering from a new location so I carefully dictate the address, directions included - it takes some time. I ask for my burgers and then order a salad belmarra for the 3asafeer. They used to allow it (probably since they use the same kitchen); 3ala my luck el wesekh they changed their minds on a day I was especially hungry and therefore impatient. You can imagine my state of mind when the following habal ensued.He informs me that I have to call the other number, and when I protest he tells me they're now a 'separate company.''No they're not.''Well, they're a separate restaurant.''Run by the same company.''In a different location.''..the same flat?''But a different kitchen!''Really?''No. But they have a different phone line and a, a different computer!' he says, triumphant.Whatever. I slam the receiver down and dial Vital's number, which differs by one digit.'Vital ma3 7adretak howmayIhelpyou?''It's you again? I want to add that salad to my order!''What is the phone number please?''But I was just on the phone with you! And you have caller ID!''Ok, ok, what is the address please?''I just gave you the fucking address!''No, but this is a new order and I please I needtheaddressplease'I was about to literally blow my top, but counted to ten instead. Through gritted teeth, I manage, 'Is-the-address-from-the-
BurgerKitchen-order-still-on- the-screen-in-front-of-you?''...yes.''THEN USE THAT YOU MORONIC SON OF A' 7agat keteer.The madness went on for some time, but eventually I terrorised him so much that he did everything I told him to, despite informing me (by this point in a whimper) that this was againsttherulesnowit' saseparatecompanyaseparatecomp any like some robotic mantra. The poor bastard had shorted his brains out, caught between the devil and the deep blue sea of 7omoreyya that is Burger Kitchen/Vital's ordering system.Fuckers. If it's the same fucking guy taking the orders for the same fucking customers, for food coming out of the same fucking kitchen then for fuck's sake get the same fucking number and quit this insanely bureaucratic fein wednak ya Go7a bullshit.